Delivery Policy

Thank you for visiting and shopping at Following are the terms and conditions that constitute our Delivery Policy.


 Domestic Delivery 

This Zone comprises England,Scotland,Wales,Northern Ireland.


Thickskinned ships to addresses within the Mainland United Kingdom and Channel Islands addresses.We also ship international(see map below for Zones/Rates)

  1. Introduction

1.1    In this policy we set out details of the delivery methods, periods and charges that apply to orders for our products made through our website.

1.2    This policy is a legally binding document, and this policy shall form part of the contract of sale between you and us made under our terms and conditions of sale.

  1. Free delivery

2.1    We offer free standard delivery to all mainland UK addresses on all orders over GBP 35 (including VAT).

2.2    All other orders will be subject to delivery charges as detailed in Section 5.

  1. Geographical limitations

3.1    We will usually be able to deliver to the following countries and territories: England, Scotland, Wales and Northern Ireland.

  1. Delivery methods and periods

4.1    The methods that we use to deliver our products, and the time periods within which delivery is usually completed, are as follows:

(a)    if your delivery address is on the United Kingdom mainland, you will be able to select standard or first class delivery, and the typical period for delivery of products by this method is 3 working days.

4.2    If you place your order by [4pm GMT/BST ] on a working day, these time periods run from the close of business on that day; if you place your order after [4pm GMT/BST] on a working day, or on a non-working day, these time periods run from the close of business on the next following working day.

4.3    The delivery periods set out in this Section 4 are indicative only, and whilst we will make every effort to ensure that you receive your delivery in good time, we do not guarantee delivery before the end of the stated period.

4.4    We may conduct fraud screening checks before dispatching the product, and these checks may delay your delivery. If the delivery is likely to be delayed as a result of fraud screening checks, we will notify you.



  1. Delivery charges

5.1    Delivery charges will be calculated by our website and automatically applied to your order during the checkout process, or alternatively quoted by us.

5.2    Applicable delivery charges will depend upon the delivery method you select, the location of the delivery address, and the size and weight of the products in your order.

5.3    Our delivery charges are as follows:

 Domestic Delivery 

This Zone comprises England,Scotland,Wales,Northern Ireland.

Thickskinned ships to addresses within the Mainland United Kingdom and Channel Islands addresses.We also ship international(see map below for Zones/Rates)

Delivery processing time

All orders are processed same day. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Delivery method & delivery cost

A standard trackable option is available for the UK. Our standard delivery is sent via Royal Mail.

Tracking information will be included in your conformation email.

Shipping charges for your order will be calculated and displayed at checkout.

Delivery method

Estimated delivery time

Delivery cost

FREE standard delivery

Orders  over £35

3-5 working days


Standard delivery

Orders Under £35

3-5 working days


1st Class


2-3 working days


Free over £35

Next working day

1-Working day


Free over £35

European Delivery Price

Delivery Method

Delivery Time

Delivery cost

International Tracked

4-7 working days


Free over €60

International Tracked and Signed

4-7 working days


Free over €60


4-7 working days


Free over €60


 European Delivery Countries


This zone comprises the following countries:


 Denmark (EU)



 Estonia (EU)

 Latvia (EU)

 San Marino


 Faroe Islands



 Austria (EU)

 Finland (EU)

 Lithuania (EU)

 Slovakia (EU)


 France (EU)

 Luxembourg (EU)

 Slovenia (EU)

 Azores (EU)



 Spain (EU)

 Balearic Islands (EU)

Germany (EU)

 Madeira (EU)

 Sweden (EU)


 Gibraltar (EU)

 Malta (EU)


 Belgium (EU)



 Bosnia Herzegovina


 Monaco (EU)


 Bulgaria (EU)

 Hungary (EU)



 Canary Islands


 Netherlands (EU)


Corsica (EU)

 Irish Republic (EU)



 Croatia (EU)

 Italy (EU)

 Poland (EU)

Vatican City State

Cyprus (EU)


 Portugal (EU)


 Czech Republic (EU)


 Romania (EU)


Delivery Confirmation and tracking

When it comes to delivery services, shopping with us could not be any easier! Our intelligent checkout process will automatically pre-select our delivery services that are available to your postcode, so you don't have to worry about selecting the wrong option for your address.

You will receive a Delivery Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. Note that all orders are subject to local customs handling so the advertised transit times are not guaranteed. 

Customs, Duties and Taxes

Thickskinned Ltd is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).


Thickskinned Ltd is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

International Delivery Price

World Zone 1

Covers all countries, not defined as being in Europe or World Zone 2.

World Zone 1 generally covers countries in North America, South America, Africa, the Middle East, the Far East and South East Asia.

World Zone 2

This zone covers the following territories:




 British Indian Ocean Territory

 Christmas Island (Indian Ocean)

 Christmas Island (Pacific Ocean)

 Cocos Islands

 Cook Island

 Coral Sea Island


 French Polynesia

 French South Antarctic Territory




 Nauru Island

 New Caledonia

 New Zealand

 New Zealand Antarctic Territory

 Niue Island

 Norfolk Island

 Norwegian Antarctic Territory

 Papua New Guinea

 People's Democratic Republic of Laos

 Pitcairn Island

 Republic of Singapore

 Solomon Islands


 Tokelau Islands



 US Samoa

 Western Samoa








Delivery method

Delivery time

Delivery cost



Zone 1

Zone 2


14 Days



International Tracked


14 Days



International Tracked and Signed

14 Days





  1. Delivery tracking

6.1    Delivery tracking is available in respect of all orders for our products.

6.2    To track your delivery, enter your order number (which is provided in your order confirmation email) into our delivery service provider's website, link also in your confirmation email.

  1. Receipt and signature

7.2    Our delivery service provider will notify you in advance of attempting to make a delivery requiring signature.


  1. Additional deliveries

8.1    If an initial delivery attempt is unsuccessful, our delivery service provider will make at least 1 more attempt to deliver the products in your order.


  1. Collection

9.1    If your products remain undelivered despite our delivery service provider making at least 1 more attempt to deliver them, the delivery service provider will leave a card at your address, with instructions on how you may collect your products, including a time limit for collection.

  1. Delivery problems

10.1  If you experience any problems with a delivery, please contact us using the contact details that we publish on our website or otherwise notify to you.

10.2  If our delivery service provider is unable to deliver your products, and such failure is your fault, and you do not collect your products from our delivery service provider within the relevant time limit, we may agree to arrange for re-delivery of the products; however, we reserve the right to charge you for the actual costs of re-delivery (even where the initial delivery was free of charge).

10.3  An indicative list of the situations where a failure to deliver will be your fault is set out below:

(a)    you provided the wrong address for delivery;

(b)    there is a mistake in the address for delivery that was provided;

(c)    the address for delivery is not reasonably accessible;

(d)    the address for delivery cannot safely be accessed;

(e)    if in-person receipt is not required, there is no easy and secure means of leaving the products at the address for delivery and there is no person available to accept delivery; or

(f)     if in-person receipt is required, there is no person available at the address for delivery to accept delivery and provide a signature.